Help & Support
Browse common questions below, or send us a message and we'll reply within one business day.
Frequently Asked Questions
How do I connect my Google Business Profile?
Sign in to your ReviewMatic dashboard, then go to the Settings tab and click Connect Google Account. Sign in with the Google account that manages your business listing. ReviewMatic will sync your reviews and start monitoring for new ones immediately.
Does ReviewMatic automatically post replies to all reviews?
Only for reviews rated 3 stars and above (on Starter and Growth plans) or 4–5 stars (depending on your settings). Reviews rated 2 stars or below are always held for your manual approval — ReviewMatic will never auto-post a response to a clearly negative review without your permission.
What happens to negative reviews?
Reviews below your threshold appear in the Reviews tab flagged for manual review. You can write your own response, use the AI reply generator to get a draft, or choose not to respond. ReviewMatic will never post anything on those reviews automatically.
How do I send review requests to customers?
Go to the Request Reviews tab in your dashboard. Enter your customer's first name, email address, and your Google review link. ReviewMatic sends a branded email immediately and follows up automatically if they haven't reviewed yet.
How many review requests can I send per month?
Starter plan: 50 review requests/month. Growth plan: 200/month. Pro plan: unlimited. Your count resets on each billing renewal date.
Do you support multiple locations?
Yes. The Pro plan supports up to 5 connected Google Business Profile locations. Each location's reviews, auto-replies, and review requests are managed independently inside the same dashboard.
How does the 14-day free trial work?
Your trial gives you full access to all Pro features for 14 days — no credit card required to start. If you don't cancel before the trial ends, you'll be charged for the plan you selected at signup. You can cancel any time from the Settings tab.
How do I upgrade, downgrade, or cancel?
Go to the Settings tab in your dashboard and click Manage Billing. This opens the Stripe customer portal where you can change your plan, update payment details, or cancel at any time. Cancellations take effect at the end of your current billing period.
I didn't receive my sign-in email — what should I do?
ReviewMatic uses email magic links (no passwords). First, check your spam or junk folder. If it's not there, try requesting a new magic link on the sign-in page. If you're still locked out, use the contact form on this page and we'll sort it out within one business day.
How do I get a refund?
We offer a full refund within 7 days of any charge if ReviewMatic hasn't worked as described. Contact us using the form on this page with your account email and we'll process it promptly.
Send Us a Message
Can't find your answer above? Fill in the form and we'll get back to you within one business day. You'll receive an instant confirmation email with your ticket number.
Prefer email? Reach us directly at support@reviewmatic.io